New Patient Experience Survey

The experience of our patients and their loved ones is a top priority and drives everything we do at Joseph Brant Hospital (JBH).

In 2020, JBH created the Patient Family Advisory Council (PFAC). The PFAC is a formal body within the JBH organization that serves to act as a central source of consultation for improvement. Today, our Patient Family Advisors participate in many ways across our organization including membership on all of our clinical programs quality committees and several other key hospital committees.  We also have a long-standing active patient and family advisory table for our mental health and addictions program. This group of dedicated partners works closely with the program to support the patient experience through ongoing consultation.

This year, JBH has taken another step forward in ensuring patients’ experiences are heard and incorporated into our continuous improvement journey, through the redesign of our Patient Experience Survey.

Understanding what matters most to our patients and their families and taking the time to reflect on their feedback and inputs on what we do, how we do it, and how we might do it better, are crucial elements in delivering an exceptional patient experience.

Our new Patient Experience Survey has been redesigned to align with the best practices established by the Ontario Hospital Association in partnership with hospitals across Ontario. We have incorporated some changes that include shortening the survey to focus on what patients have indicated is most important to them and making the survey available to be completed via email.

We expect that this updated process will provide more timely detailed feedback.  This information assists us in guiding change and measuring improvements in our commitment to delivering an outstanding patient experience.