Help Shape the Patient and Family Experience at JBH

For Immediate Release

Burlington, ON – Joseph Brant Hospital (JBH) is recruiting community members, who in the last three years have been a patient or are a family member of a patient at JBH, to join the Patient Family Advisory (PFA) Team.

 PFAs volunteer their experience and feedback to work with JBH leaders and staff to ensure the perspectives of patients, families, and caregivers are considered and integrated into hospital service and quality improvement initiatives. By actively involving patients and their families, JBH teams better understand their unique experiences and identify opportunities for improvement.

“Being a PFA allows you to represent patients and families, ensuring their voices are heard and their needs are met,” said Hanadi Almasri, PFA and member of the Patient Family Advisory Council (PFAC). “Working alongside healthcare professionals and other committee members fosters a collaborative environment where diverse perspectives are valued and considered to enhance inclusion within healthcare settings.”

Over the past year, JBH successfully implemented 50 design and improvement initiatives all influenced by the valuable input of the PFAs, such as reviewing the visitation policy, new inpatient food services vendor selection, accessibility at JBH, Diversity, Equity and Inclusion (DEI) and the endorsement of JBH’s Patient and Family Guide. The engagement of PFAs is important in driving positive change, fostering a person-centred approach to care and shaping the future of healthcare delivery at JBH.

 “This role gives you the opportunity to influence healthcare policies and practices, ensuring they are patient-centred and family-friendly,” said Almasri. “The input you share can lead to tangible improvements in the quality of care provided, and your experiences will influence positive changes. You will feel so proud of the achievements you see.”

 We recognize that individuals in underserved and underrepresented communities bring unique and valuable perspectives to healthcare. We encourage people from these communities to apply to join our Patient Family Advisory Team. Your feedback and perspectives are crucial in helping us improve our hospital and better serve our community. We look forward to working alongside you.

 Learn more about this role and apply here: josephbranthospital.ca/pfac